In practice that means that: To be effective, we believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity. As a result we only work with clients who share our belief in the importance of these four factors. The basis of our relationship We will always... do everything in our power to: • Keep you fully informed about what's happening on your affairs, and complete every task on or ahead of time - so that you never have to chase us • Operate on the principle that a problem isn't solved, or a piece of work finished, until you are 100% delighted • Reply to every telephone message the day you call us - hopefully within 90 minutes • Reply to every letter on the day we receive it • Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us • Refer our contacts to you where we believe they could benefit from your products and services • And do what we say we are going to do, when we say we are going to do it You will always... do everything in your power to: • Maintain the high standards of integrity, honesty, openness that we rightly expect from each other • Pay our fees in advance of any work commencing - we have a range of easy payment options (cash, cheque, monthly standing order) • Tell us immediately if we do anything that you are in any way unhappy with • Provide us with any information and answers we need to carry out our work - within the mutually agreed timescales • Use our standard forms and checklists to communicate all payroll changes, including new employees, changes of address and rates of pay etc., in writing at least two days before the payroll is due to be run (these standard forms will be supplied to you) • Refer 3 contacts to us where you believe they could benefit from our help